Pictures Seem Fuzzy?
Internet Explorer has an option that causes some pictures to appear fuzzy or blotchy. You can fix this by going to the menu bar at the top of your browser - Tools/Internet Options... click on the 'Advanced' tab and uncheck the option 'Smart image dithering' in the Multimedia section and click on the 'OK' button.

Navigating:
You can move around the site by using the navigation links on the left side of each page. Access the main categories - 'Womens', 'Mens' and 'Unisex' - by clicking on those headings. Under each of these headings are sub categories that you can access directly and are prefixed by the '>' character. The other links are 'Basket/Checkout', 'Contact' and 'About'.

Placing An Order / Checking Cart:
Each product has an order page associated with it. When you click on an image or link relating to that product you will be taken to that order page. Each order page has a button with the words 'Order' on it. Select your color, size and quantity on this page by using the selection menus under the product description. When you are ready to place your order, click on the 'Order' button. Your order will be added to the shopping cart (you may be more familiar with the term 'basket' or 'shopping basket' - it's the same function on our site).

You can click on the item in your basket to return to the page you just came from or click on 'Keep Shopping'.

You can check on the items in your cart by clicking the 'Basket/Checkout' at the top of each page. When you are ready to pay for your order, follow the links and instructions on the shopping cart pages.

Payment Processing:
Once your order and payment information is received a confirmation e-mail will be sent to you.

Ordering By Telephone:
If you feel more comfortable talking to a live person, call our toll free number - 1-877 TO TOUCH (1-877-868-6824).

Returns Policy:
If you would like to return an item please email: customer.service@touchAlpaca.com or call: 1-877 TO TOUCH (1-877-868-6824) for additional information. All returned items must be in orginal condition without signs of wear. All labels must be intact and the item free from any damage.

Need More Help? e-mail us at customer.service@touchAlpaca.com